Before You Book
What is included in the rental car rate?
The rate being quoted will include the daily hire charge, limited or unlimited kilometres depending on the number of days, standard comprehensive insurance, and GST (Goods and Services Tax). All three branches offer unlimited KMs on the condition that the vehicle is within a 500km radius of the location. All branches can tailor packages to suit. All rates are quoted in Australian dollars.
How is the daily rate calculated?
The calculated daily rate is on a per-day basis and is for a minimum of 24 hours. Collection and return of vehicles are during business hours. Outside of business hours, arrangements will be made by individual branches and in most cases, fees will apply for airport parking or car collection.
Is insurance included in the rate?
Standard comprehensive insurance is included in all daily rates unless otherwise specified. An insurance excess does apply, subject to age, vehicle and licence type. A $3200.00 insurance excess applies to renters aged 25 years and over. Optional Excess Reduction is available. CDR (Collision Damage Reduction) can be purchased as an option at the commencement of hire. Drivers between 21yr to 25yr must purchase our “Gold” insurance cover offering a $400 excess. All subject to change from branch to branch.
Do I need a credit card to book with RaD?
You don’t need a credit card to book a hire car with RaD, you can use a Visa or Mastercard debit card.
All hires can be paid by credit card or debit card. An additional sum is required for a security bond at all times. No Security Bond = No Rental Vehicle.
Do I have to pay a deposit when booking?
This is branch-specific and will be communicated as part of the online booking process before you enter your credit card details. This will be mentioned at the time of booking. All charges will be made prior to pick up and a deposit may be required to secure your booking, subject to availability.
Do I need an international driver's licence to rent a car in Australia?
International licences are accepted, as well as all English-written licences. If your licence is not in English you will be required to have it translated into English before we can hire a vehicle to you.
How old do you have to be to rent a car in Australia?
To rent and drive a car with RaD Car Hire, you must be at least 21 years of age. P2 and Restricted Licences are accepted with an Excess reduction (Gold cover) option taken. $400.00 excess on vehicle, including glass.
Can I add another driver to my booking over the phone?
All drivers need to provide a copy of their driver's licenceduring the online check-in process. You can add a driver to your bookingat this time.
Do you offer one-way hires?
Yes! You can pick up your rental car at any of our 3 branches in Queensland and return it to any of our other depots. However, this is subject to vehicle availability, and a one-way fee and minimum rental period may apply.
Do you have baby seats available for hire?
If you are bringing the young family on your road trip and want to secure a baby seat, we’ve got you covered. Baby seats are available from all branches throughout Australia, however, the cost of renting one will differ from branch to branch so make sure you add these to your online booking reservation so you will have all the cost information before you hit the “pay now” buttonIs there a minimum hire period?
Yes, some location has a minimum hire period. This will be clearly displayed when you run a search for a vehicle for that location. This can change from time to time depending on location, season and availability.
What are your cancellation fees?
Please refer to the Returns section of our Terms and Conditions document for information on returns. You can find our Cancellation Policy here.
Can I pick up or return the vehicle outside of operating hours?
Yes, we can accommodate an after-hours pick-up or drop-off; however, this may incur a fee. Speak with our team at the location phone number listed on the car rental booking page to learn more.
How long can you rent a car for?
Whether you’re embarking on an unforgettable holiday or visiting for business, we have precisely what you need, no matter how long you’re visiting for. Extend your Australian car hire dates to pay less per day! Visit our booking page to explore our wide selection of hire cars, enter your desired rental time and choose the car that suits your needs and budget. We guarantee you’ll receive a competitive price on a reliable, high-quality vehicle from RaD Car Hire.
During Your Trip
Can I extend my car hire?
If your plans change and you need to keep your rental car for longer, we recommend getting in touch with the branch where you hired from as soon as possible. Whilst we would love to accommodate all requests, sometimes it’s simply not possible during the peak season as our cars are often on a short turnaround before they are back out on the road. Where possible, we will always try to keep you on the road but we can’t make any guarantees.
Does car rental include fuel?
We will deliver your vehicle with a full tank of fuel; however, it is your responsibility to refuel the car throughout your hire. Please return the rental car to the branch location with a full tank. If this is not possible, a refuelling charge will apply.
What are the speed limits in Australia?
In urban areas, the speed limit is typically 50 km/h. On open roads, speed limits increase to 70 km/h, and on rural or major highways, the speed limit can reach 100 km/h or 110 km/h on some specific highways. Always pay attention to the posted speed limit when driving in Australia.
What happens if I have an accident?
In the event of an accident, the first thing we want to do is ensure that everyone in the vehicle is ok. Accidents can cause a big shock, especially when they are not your fault, and we ask that if you are involved in an accident, you don’t admit any liability. A police report will help to clear up responsibility and gauge who was at fault, which will help with insurance claims. Get as much information as you can at the scene, including the details of the other vehicle(s) involved in the accident. This information can then be phoned into our team, and we can start the process of filling out a claims form. If you were liable for the accident, we can’t guarantee a replacement vehicle.
What do we do in the event of a breakdown?
In the unlikely event of a breakdown, call us on the Free call 1800 14 18 22 number for the matter to be attended to. If we are unable to rectify the fault in a reasonable time, a replacement vehicle will be supplied to you.
Twenty-four-hour (24-hour) roadside assistance is provided free of charge for inherent mechanical faults, but fees and charges apply for all other faults or driver-induced errors. If the Vehicle breaks down during the Rental Period, we will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired, we will use our best endeavours to provide a replacement vehicle where one is available.
Returning your rental car
What if I’m running late and can’t return the car at the agreed time?
We understand that sometimes things are out of your control – traffic, accidents, and other mishaps can change your plans. Please call us as soon as you’re aware, and we will try to accommodate.
What happens if I’m running late and don’t have time to fill up the petrol tank?
If you are running late and want to ensure you get the car back at the designated time , we can always take care of filling up the car for you. We will, however, charge you the cost of filling up the car, plus we may also charge a service fee. You will be informed of these costs when you drop off the car, or you can call us in advance to find out the cost.
What happens if I forget to pay a toll?
Unfortunately, if you do forget to pay a toll during your trip, you will be liable for the additional fees incurred. This varies from toll to toll, and we will forward on any additional fees that come in after you have dropped off the rental car.
Do I have to clean my rental car before I drop it back off?
The days of customer being responsible for cleaning their rental cars before drop off are long gone! We have a great team of car groomers at all our branches who ensure that every car that is returned to us is given a deep clean before it is sent back out on the road, ensuring every customer has a pristine car for their road trip. We do ask, as a courtesy to our groomers, that you do try to remove all general rubbish before you drop off the vehicle just to make life easier on the team. Please note that if the vehicle is returned in an excessively dirty condition, a cleaning fee will be charged.
Rental Car Costs
How much does it cost to rent a car in Australia?
Choose RaD Car Hire for budget-friendly rental cars with no hidden surprises. Browse our deals page to discover promotions and seasonal specials on cheap car hire at any of our 3 Queensland locations. Plan ahead and secure your rental car before the Australian holiday periods to avoid disappointment.
How much does it cost to hire a car for a week in Australia?
Booking your car rental in Australia means you save more per day! Head to our booking page to find vehicles to suit your travel style and budget. Enter your location and vehicle collection and return dates to search through our wide range of available car rentals. You’ll receive an instant quote in just a few clicks.
How much does a compact car rental cost?
At RaD Car Hire, we have economical compacts to cater to your travel needs and budget. We strive to provide great deals and competitive prices on all our Australian car rentals. Browse our seasonal specials and promotions to get the best value for money.
How much does an economy car rental cost?
RaD Car Hire offers an extensive selection of economy cars. We prioritise providing excellent deals and competitive pricing for all rental options. Search through our list of seasonal specials and promotions to stretch your budget further. Book your car rental for longer to unlock even greater savings that you can put towards your travel experiences.
How much does an intermediate car rental cost?
Our fleet of modern, intermediate vehicles is perfect for business travellers. Check out our exceptional deals and competitive prices across all our car rental options. Don’t miss out on our seasonal specials and promotions, and book for an extended period to enjoy even more savings.
How much does it cost to hire a car long-term for a month in Australia?
When planning an exciting month-long adventure, we understand that affordability is essential. At RaD, we offer competitive rates and unbeatable deals for extended rentals to help stretch your budget further. Search our range of current promotions and exclusive discounts for long-term car rentals. Contact our friendly customer service team or visit our website today to unlock these incredible savings.
Why choose long-term car rental?
Long-term car rental offers unmatched flexibility, convenience and value. You’ll save money with competitive rates and enjoy the independence to discover hidden gems at your own pace.
How far in advance should I rent a car?
By reserving your car rental early, you can lock in our best price on a vehicle that suits your travel requirements. Don’t wait until the last minute - book now to secure your rental car, van or truck with RaD Car Hire.
What is the cheapest car hire company in Australia?
When it comes to affordable car hires in Australia, RaD Car Hire offers exceptional value for money. We’re committed to delivering a superior experience and a safe, well-maintained vehicle that meets strict quality standards. Our focus on value means you’ll receive the highest level of service, safety and peace of mind, so all you need to do is focus on your journey.
Brisbane
Does RaD Car Hire offer airport pick-up for Brisbane Airport (BNE)?
Yes. RaD operates as an off-airport provider, which often keeps rates lower by avoiding airport terminal fees. We offer a free pick up and drop off service at the airport terminal, making it quick and easy to rent a car at Brisbane Airport with RaD.
Can I use a RaD rental car to drive to the Gold Coast or Sunshine Coast?
Absolutely. Most rentals include unlimited kilometres for the local South East Queensland area, making it easy to commute between the three major hubs.
What is the minimum age to rent a car in Brisbane with RaD?
The minimum age is 21 years old. Drivers aged 21–24 may will have a higher insurance excess compared to drivers over 25.
How do I pay for tolls in Brisbane?
Brisbane has several toll roads (like the Gateway Motorway and Legacy WayDo I need a credit card to book?
You don’t need a credit card to book a hire car with RaD, you can use a Visa or Mastercard debit card.
All hires from Brisbane Airport can be paid by credit card, or debit cards. An additional sum is required for a security bond at all times. No Security Bond = No Rental Vehicle.
Gold Coast
Where do I collect my car at Gold Coast Airport (OOL)?
RaD Car Hire Gold Coast offers an efficient contactless pickup process. After your paperwork is completed online, your car will be waiting for you in a designated spot in the airport car park, just a short walk from the terminal.
Does RaD allow one-way rentals to Brisbane or the Sunshine Coast?
Yes, one-way hires are a popular request. You can pick up at the Gold Coast and drop off at another RaD depot, though a relocation fee usually applies depending on the distance and length of rental.
Are there SUVs or People Movers available for large families?
Yes. RaD Gold Coast specialises in holiday travel, offering everything from compact hatchbacks to 8-seater people movers and SUVs, perfect for carrying surfboards or heading to the theme parks.
What happens if I return the car late?
RaD operates on a 24-hour rental cycle. If you return the car later than the agreed time, you may be charged an hourly fee or an extra day's rental. Always call the branch if you’re running behind.
Is insurance included in the daily rate?
Yes, standard comprehensive insurance is included. However, this comes with a "Standard Excess." RaD offers Excess Reduction options (Collision Damage Reduction) to give you peace of mind and lower your financial liability.
Sunshine Coast
Is the Sunshine Coast Airport (MCY) depot actually at the airport?
RaD Car Hire Sunshine Coast is located in Marcoola, right next to the airport. We offer a free pick up and drop off service, avoiding long terminal queues and shuttle bus rides, getting you on the road faster.
Can I drive a RaD rental car on the beach (e.g., Noosa North Shore or Fraser Island)?
No. Standard rental agreements with RaD strictly prohibit off-road use or driving on beaches. Driving on unsealed roads or sand will void your insurance coverage.
Do they provide baby seats or boosters?
Yes. Given the Sunshine Coast is a family-favourite destination, RaD provides Australian Standard-approved baby capsules, child seats, and boosters for a small daily fee.
What is the fuel policy for Sunshine Coast rentals?
RaD typically operates a "Full-to-Full" policy. You will receive the car with a full tank of fuel and are expected to return it full. If not, a refuelling service fee plus the cost of petrol will be charged.
Can I add an additional driver to my booking?
Yes! One of the perks often found at RaD branches is the ability to add additional drivers for free (up to a maximum of 2, as long as they meet the age and license requirements), allowing you to share the driving on those long coastal hauls.
What do I need to bring to the pick-up?
You must present a valid physical driver's license (in English or with a certified translation) and the credit/debit card used for the booking.