Car Hire Help and Advice
When you hire a car with RaD in Australia, you don’t just get a great-value rental – you also get access to a local team of experts who want your Queensland adventure to be as easy and enjoyable as possible. Whether you’re flying into Brisbane, the Gold Coast, or the Sunshine Coast, we’re here to help before, during, and after your trip.
With You Every Step of the Way
No matter which RaD branch you hire from, you can expect a warm welcome, a friendly face, and as much – or as little – help as you need to make the most of your Australian road trip.
If you’re the type who wants a quick pick up and drop off so you can hit the road straight away, our streamlined airport service is built for you. If you prefer more guidance on where to go, what to see, and how everything works if something goes wrong, our team is always happy to talk through your plans, your rental car, and everything in between.
Use the guides above for quick answers, and reach out to our local teams any time you need extra support.
Help FAQs
Can I extend my car hire?
If your plans change and you need to keep your rental car for longer, we recommend getting in touch with the branch where you hired from as soon as possible. Whilst we would love to accommodate all requests, sometimes it’s simply not possible during the peak season as our cars are often on a short turnaround before they are back out on the road. Where possible, we will always try to keep you on the road but we can’t make any guarantees.
What happens if I have an accident?
In the event of an accident, the first thing we want to do is ensure that everyone in the vehicle is ok. Accidents can cause a big shock, especially when they are not your fault and we ask that if you are involved in an accident, you don’t admit any liability. A police report will help to clear up responsibility and gauge who was at fault, which will help with insurance claims. Get as much information as you can at the scene, including the details of the other vehicle(s) involved in the accident. This information can then be phoned into our team, and we can start the process of filling out a claims form. If you were liable for the accident, we can’t guarantee a replacement vehicle.
What do we do in the event of a breakdown?
In the unlikely event of a breakdown, call us on the Free call 1800 14 18 22 number for the matter to be attended to. If we are unable to rectify the fault in a reasonable time, a replacement vehicle will be supplied to you.
Some locations include a roadside assistance breakdown service in their offer. Please check this with your branch when you collect the vehicle.